CISTECH's Serious About Retail

CISTECH's Serious About Retail provides all the functionality required by retailers to optimise their operations. A full stock module supporting virtually unlimited suppliers, departments, units of measure, barcodes and price lists per stock item as well as comprehensive stock management functionality (stocktakes, purchase orders, stock receipts, etc.) ensures that the retailer has full control over all aspects of their inventory. Item assemblies and non-stockholding items are also provided for. The point of sale supports barcode scanners, magnetic stripe readers, slip printers customer displays and cash drawers. Serious About Booking has been fully incorporated into Serious About Retail to provide an integrated customer booking and appointment solution for retail and service delivery industries from hair salons and day spa's to automotive fitment and repair centres.

  • Serious About Retail was developed from the outset as a Windows based retail solution.
  • More than 2,500 terminals are in use in 11 countries.
  • Scalable to any size enterprise.
  • Serious About Retail can be fully localised for any country and can be translateded into any language, including right-to-left languages like Arabic.

A brief overview of some of the functionality contained in the system:

Booking/Appointment Calendar

  • Display selected Human and Other Resources
  • Daily, weekly, monthly and user definable display periods
  • Drag-and-drop appointment rescheduling

Point Of Sale

  • Full Retail Point Of Sale for Fast Moving Consumer Goods
  • Fully configurable Touch-Screen Point Of Sale for hospitality
  • Integrated Booking/Appointment payment
  • Supports industry standard Point Of Sale peripherals such as barcode scanners, slip printers, cash drawers, customer displays, magnetic stripe readers and scales
  • Item & Sale Discounts that can be limited by department and user
  • Specials and promotions including happy hours
  • Discount rules configurable per customer group
  • Create Stock Items at POS
  • Create Customers at POS
  • Purchase Stock items from Customers at POS
  • Delivery detail capture with integrated delivery management
  • Configurable sale document printing (Till Slip/Large Format)
  • Till Slip layout designer
  • Quotation, Order and Invoice processing
  • Teller shift management and cashup
  • Sale commission user
  • Multiple transaction line commission users
  • Cash drops
  • Excess cash in drawer warning
  • Voucher sales & Redemption
  • Re-usable gift cards
  • Integrated on-line credit/debit card processing using Destiny or NOMAD EFT
  • Payments to suppliers
  • Pre-payments
  • Account sales & payments
  • Credit notes on account sales
  • Multiple tender types per transaction
  • Petty Cash
  • item price & stock holding lookup accross stores
  • Advanced document search


  • Sales commission
  • Fixed wages
  • Resource owned stock
  • Daily, weekly and monthly pay periods
  • Sundry transactions for staff loans and rent payments
  • Maximum discount configurable per resource


  • User defineable security groups
  • Automatic prompting for supervisor override
  • Inactive terminal locking with customisable screen saver


  • Integrated reporting
  • Flexible sales reporting
  • Define & save selection criteria for commonly used reports
  • Selected data export to comma separated value (csv) files for external reporting
  • Generic Query Engine for fully customisable data extration into various file formats.
  • On-line reporting portal for data access from anywhere on the globe.
  • Automated, scheduled email based reporting .


  • Individual pricing
  • Multiple addresses and phone numbers
  • Multiple photographs
  • Cash transactions
  • Account transactions
  • Laybuy/layaway transactions
  • Loyalty transactions
  • Account statements, paper or email based
  • Customer email and SMS messaging
  • Customer Groups
  • Linked customer accounts
  • Customer cards
  • Store based or enterprise based customers


  • Support for Suppliers and Trade Creditors
  • Supplier items
  • Supplier item number
  • Supplier item description
  • Last supplied cost
  • Miscellaneous supplier account transactions
  • Supplier account payments


  • Stock holding items
  • Sales/Non-Sales items
  • Service items
  • Petty cash items
  • Voucher items
  • Item assemblies
  • Manufactured items
  • Item Instructions
  • Multiple barcodes per item
  • Multiple price lists per item
  • Fixed commission amount or commission percentage per price
  • Multiple suppliers per item
  • Minimum stock levels and default re-order quantities
  • Last ordered cost
  • Standard cost
  • Average cost calculation
  • Stocktakes
  • Orders
  • Automated Order Generation based on Supplier Order interval
  • Stock Receipts
  • Stock Returns
  • Stock Adjustments
  • Production Runs
  • Inter-Branch Transfers
  • Advanced product and shelf barcode label printing including images
  • User definable categories (e.g. Colour/Size/Style)
  • Unlimited item grouping by item attributes

General Ledger

  • Full Chart of Accounts
  • Integrated throughout the application
  • Miscellaneous G/L transactions
  • G/L account views per store as well as consolidated for enterprise
  • Easy General Ledger integration with virtually any third-party accounting package

Full Multi-Site Capability

  • Combined centralised/distributed master data management
  • Full integration of all masterdata
  • Full integration of all transactional data
  • Stock availability visible across the enterprise